1.1 We understand that from time to time you may wish to return a product to us.
1.2 We have created this policy to enable you to return products to us in appropriate circumstances.
1.3 This policy shall apply to all of our customers, irrespective of their geographical location.
1.4 This policy shall apply to all orders submitted through our website. We do not accept orders over the phone.
1.5 This document does not affect any statutory rights you may have as a consumer under the Consumer Rights Act 2015).
2.1 If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:
(a) we receive the returned product within 30 days following the date of arrival of the product to you;
(b) the returned product is unused, in its original unopened packaging with any seal or shrink-wrap intact, with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
(c) you comply with the procedure set out in this policy in relation to the return of the product; and
(d) none of the exclusions set out in this policy apply.
2.2 Extended Christmas Returns
(a) All orders placed between 1st December and 24th December can be returned up until 28th January*.
(b) Items must be returned in the same condition as received, please view our standard returns policy for more information.
2.3 Customs Declaration for International Returns
If you wish to return any items to us from a country on our international deliveries list, please note that you must complete a customs declaration indicating that the package contains returned goods. If you fail to do this, we are unable to accept any charges incurred in order for the package to reach us.
- Returns Procedure
3.1 In order to take advantage of your rights under this policy, you must use online facility in your user login account, click on my returns and follow the instructions to create a return support ticket to obtain a return authorisation number, and then send the product to us with a covering note quoting that number.
3.2 Products/Item returned under this policy is your responsibility until it reaches us, so for your own protection, we would recommend using a tracked or registered delivery service. Please keep a note of any return delivery reference numbers so you can track your order. Our Return delivery address will be provided in your return approval email.
3.3 You will be responsible for paying postage costs associated with returns under this policy.
4.1 The following kinds of products may not be returned under this policy:
(a) food, drink and any other products liable to deteriorate within the period of 6 months following dispatch;
(b) DVDs, CDs and other audio or video or audio-visual recordings;
(c) computer software (whether on CD-ROM, DVD-ROM or otherwise);
(d) newspapers, periodicals, magazines or similar products;
(e) toiletries and cosmetics;
(f) any product made to your specification;
(g) any product made to order;
(h) any product personalised or adapted for you;
(i) gift vouchers;
(i) Clothing e.g. underwear, swimwear;
5.1 We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.
5.2 We will not refund to you the original delivery charges relating to the returned product.
5.3 We will not refund to you any costs you incur in returning the product to us.
5.4 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
5.5 We will process the refund due to you as soon as possible and, in any event, within 7 days following the day we receive your returned product.
- Improper returns
6.1 If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:
(a) we will not refund the purchase price or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
- Our details
7.1 This website is owned and operated by UnityJ – UK (a trading name of Talking Direct Limited), Registered in England & Wales, Company Registration no 06480500.
7.2 Our principal place of business is at Abbey House, 450 Bath Road, West Drayton, UB7 0EB.
7.3 You can contact us by writing to the address given above by using our website contact form, by telephone on the number given on our website from time to time or by email to the email address given on our website from time to time.